How to use the support site
How to register and log in to the Maintenance / Outages notice service
By logging in to the Maintenance / Outages notice service and registering the service, you can quickly access the support page of each registered service from the Maintenance / Outages notice service top, and you can check the posting status of maintenance / failure information at a glance.
First of all, we will inform you about the ID required to log in to My Support.
table of contents
About login OCN ID
What is OCN ID?
Please see the link below for information regarding OCN ID. Please check the details on the page below.
What is OCN ID?
Customers with OCN email addresses
Customers who have an e-mail address of "xxx@xxx.ocn.ne.jp" can use that e-mail address to log in to the Maintenance / Outages notice service.
Please enter your OCN email address and password from the login page to log in.
Click here for login page
Click here to reset your password
Customers who do not have an OCN email address
Customers who do not have an email address of "xxx@xxx.ocn.ne.jp" can log in using their ID and password if they have an OCN ID.
If you do not have an email address of "xxx@xxx.ocn.ne.jp" and do not have an OCN ID, please register a new customer support ID (free of charge). At the time of registration, please enter your favorite email address, password, name and date of birth.
Click here for new registration page
* Click "New registration".
The customer support ID after registration can be used as an OCN ID.
Please note that once you have registered your e-mail address, name, and date of birth cannot be changed.
You can delete your customer support ID.
Click here to delete the customer support ID
* Please click while logged in to the Maintenance/Outages notice service.
Click here to reset your password